Key Terms for Flower Delivery Services in Amersham & Surrounding Areas

Flower Delivery Amersham Terms and Conditions

Introduction

Welcome to Flower Delivery Amersham. These Terms & Conditions govern your use of our website and the purchase of floral products from us for delivery in Amersham and the surrounding areas. By placing an order with Flower Delivery Amersham, you acknowledge you have read, understood, and agreed to these terms in full. We recommend reviewing this document before making any purchase decisions. These Terms & Conditions apply to all customers within Amersham and its neighbouring towns and villages who use our online flower delivery services.

Order Process

Orders for flower delivery in Amersham and the surrounding areas are processed exclusively through our online service. To place an order, you must select your desired floral arrangement, provide accurate recipient details, specify the delivery address, and choose a delivery date and time (where available). The order process will prompt you to confirm all details before proceeding to payment.

Upon completing your order, you will receive an automated acknowledgement that your order has been received. This email acts as confirmation that we have received your order but does not indicate acceptance or guarantee availability of the requested flowers or delivery slot. Formal acceptance of your order, creating a contract between you and Flower Delivery Amersham, occurs when we send you a dispatch confirmation email. If a product is unavailable or we are unable to fulfil your order for any reason, we will inform you and provide a full refund.

Please review your order carefully prior to submission. Flower Delivery Amersham cannot be held responsible for incorrect or incomplete recipient information provided by customers. Missed or delayed deliveries resulting from customer error are not subject to refund.

Product Descriptions & Availability

We strive to display and describe our flower arrangements and products as accurately as possible on our website. However, due to the fresh and seasonal nature of flowers, certain varieties, stems, or packaging may occasionally be substituted for alternatives of equal or greater value, at our discretion, and without prior notice, to ensure timely delivery.

All products are subject to availability. In the event that the flowers you have ordered are not available, we reserve the right to substitute with a similar product. We will make reasonable efforts to contact you regarding significant substitutions. We cannot guarantee precise replication of arrangements as flower variants differ by season and supplier availability.

Delivery Policy

Flower Delivery Amersham offers delivery throughout Amersham and surrounding areas, subject to our coverage map as outlined on our website. We deliver to residential and business addresses within our active delivery zones.

Standard delivery will be made on the date selected at checkout, within standard working hours. While we aim to deliver on the exact chosen date and within the requested timeframe, adverse weather, traffic, or other unforeseen events may impact our ability to do so. We accept no liability for late or delayed deliveries resulting from circumstances beyond our reasonable control.

If the recipient is not available or inaccessible at the time of delivery, our courier may leave the flowers with a neighbour, in a safe location, or return them to the shop for an alternative arrangement. It is your responsibility as the customer to ensure someone is available to receive the delivery at the specified address. Additional charges may apply for re-delivery attempts.

If you require delivery to hospitals, care homes, business addresses, or similar restricted-access locations, please check with the institution regarding their flower delivery policies prior to ordering. We cannot guarantee access to all delivery locations. Failure to deliver due to access restrictions is not liable for refund.

Payment

Payment is required in full at the time of ordering. We accept all major debit and credit cards, as well as other payment methods specified at checkout. Your payment will be processed securely through our payment gateway partner. No floral arrangements will be prepared or dispatched until payment has been received and cleared.

All prices shown on our website are in Pounds Sterling (GBP) and include VAT at the prevailing rate, where applicable. We reserve the right to change our prices at any time, but this will not affect orders already placed and confirmed prior to the change.

In the event of a payment dispute or suspected fraudulent activity, Flower Delivery Amersham reserves the right to suspend or cancel orders and notify relevant authorities as required.

Cancellations & Amendments

If you wish to cancel your order, please contact us as soon as possible after placing your order. Due to the bespoke and perishable nature of our products, cancellations or amendments must be requested at least 24 hours prior to the scheduled delivery date. Orders that have already been prepared or dispatched are not eligible for cancellation or refund, unless faulty or not as described.

To request an amendment to your order, such as a change in delivery address or date, please notify us promptly. We will endeavour to accommodate changes where possible, but cannot guarantee all amendment requests will be met, especially if the order is already being processed.

Where refunds are granted, they will be made to the original payment method. Please allow up to 10 working days for refunds to process.

Returns, Refunds & Complaints

Due to the perishable nature of flowers, we only offer refunds or replacements for products that are defective, damaged on arrival, or not as described. If you are not satisfied with your order, please contact us within 24 hours of delivery with a clear description and, if possible, photographic evidence of the issue.

After reviewing your complaint, we may offer a replacement arrangement or a full or partial refund, at our discretion. Please note that natural variations in flowers, arrangements, or minor substitutions do not constitute grounds for a refund. Any wilting or deterioration occurring more than 24 hours after delivery is not covered, as flowers are a perishable product and their care is the responsibility of the recipient after delivery.

Limitation of Liability

Flower Delivery Amersham will not be liable for any special, indirect, or consequential losses, including emotional distress, arising from the use of our products or services. Our total liability to you in respect of any loss or damage arising out of or in connection with your order, whether in contract, tort or otherwise, shall not exceed the total value of your order.

We do not accept liability for any failure to perform our obligations where the failure is due to circumstances beyond our reasonable control, including but not limited to, delays caused by extreme weather, delivery vehicle breakdown, supplier issues, or any force majeure events.

We make no guarantee that our website will always be available, uninterrupted, or error free. We are not responsible for any technical issues, incompatibility, or data loss arising from the use of our online flower delivery platform.

Use of Our Website

You agree not to misuse our website or attempt to gain unauthorised access to our systems. All content, images, and text on our website are the property of Flower Delivery Amersham and may not be reproduced, copied, or used for commercial purposes without prior written permission.

We reserve the right to refuse, suspend or terminate provision of services to any customer at our sole discretion, including for breaches of these Terms & Conditions or suspected fraudulent activity.

Personal Information & Privacy

When you place an order, you may be asked to provide certain personal information, including your name, address, contact details, and payment information. This information will be processed in accordance with our Privacy Policy. Your data will only be used for the purpose of fulfilling your order and will not be shared with third parties except as necessary for delivery or required by law.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute, claim, or proceedings arising out of or related to these terms or the use of Flower Delivery Amersham’s services.

Should any term be deemed invalid, void, or unenforceable by a court of competent jurisdiction, that term shall be severed and the remainder of the terms shall remain in full force and effect.

Changes to Terms & Conditions

Flower Delivery Amersham reserves the right to update or change these Terms & Conditions at any time without prior notice. Changes will take effect from the moment they are published on our website. We encourage you to review these terms regularly to ensure you are aware of any amendments. Your continued use of our services constitutes acceptance of any revised terms.

General Information

These Terms & Conditions form the entire agreement between you and Flower Delivery Amersham regarding online flower delivery in Amersham and surrounding areas, superseding any prior agreements. No individual other than the parties to these terms shall have any rights to enforce any of its provisions under the Contracts (Rights of Third Parties) Act 1999.

For further information, or if you have any questions regarding these Terms & Conditions, please contact Customer Support through the methods provided on our website.

Thank you for choosing Flower Delivery Amersham. We are committed to providing high-quality products and efficient delivery services across Amersham and neighbouring communities.