Returns, Refunds & Complaints Process
Our Fresh Flower Guarantee in Amersham
At Flower Delivery Amersham, we are dedicated to delighting our customers with the freshest blooms, expertly arranged and delivered to your home or business. As a trusted local Amersham florist, we stand behind our commitment to quality with a Fresh Flowers Guarantee, ensuring you can order with complete confidence for all occasions.
Damaged-On-Arrival Policy
All our flower arrangements are handpicked and carefully packaged for local delivery. In the rare event your flowers or plants arrive damaged or not up to your expectations, please notify us on the day of delivery. We kindly request that you provide photographs of the issue to help us investigate and quickly resolve your concern. After reviewing the information, we will offer an appropriate solution so you can continue to enjoy our beautiful flowers.
Freshness Window & Product Standards
Our flowers are sourced daily and arranged just before delivery to guarantee maximum freshness. When delivered, they should look vibrant, healthy, and true to the style shown on our website or discussed at order. Flowers are a natural product and some variations are possible, but every order is covered by our freshness window. We guarantee our flowers will remain fresh for at least 5 days from the delivery date, provided care instructions are followed. If you notice any premature wilting or issues within this period, please reach out right away so we can make it right.
Refund and Replacement Options
Your satisfaction is of utmost importance to us. If you are not happy with your arrangement within the guaranteed freshness window, please contact us so we can address your concerns. Once we verify the issue, we will gladly offer you the choice of:
- A replacement of the same or similar floral arrangement, delivered at the earliest opportunity.
- A full or partial refund, depending on the nature of the concern.
We aim to respond promptly and resolve any issues to your satisfaction, as part of our trusted local service promise in Amersham and surrounding areas.
Complaints Process
If you need to make a formal complaint, please provide full details of your order and the problem experienced. Outlining your preferred outcome will help us resolve your case more efficiently. Our team will investigate your complaint fairly and communicate our proposed resolution as quickly as possible—usually within 2 working days. We will always aim for a solution that meets your expectations and reflects our commitment to quality.
Your Local Amersham Florist for Homes and Businesses
Flower Delivery Amersham is proud to be a trusted local florist serving homes and businesses in Amersham and neighbouring communities. Our reputation is built on reliability, fresh flowers, and outstanding service. Should anything fall short, please be assured we will do everything we can to put things right.
Thank you for choosing Flower Delivery Amersham—where your satisfaction and the freshness of your flowers are always guaranteed.
